Case Manager

The Case Manager is responsible for providing comprehensive case management services to individuals undergoing detoxification from substances. The primary duties include assessing client service needs, providing counseling, and developing actionable plans for access to essential services. The role demands effective communication and coordination with clients, families, programs, and service providers.

Essential Functions/Key Responsibilities

• Maintain an individual case load by conducting intake evaluations, creating treatment and aftercare plans, and offering medication management support and safety planning, as necessary.
• Complete all documentation promptly in accordance with regulatory standards.
• Coordinate with collateral contacts and referral sources as required.
• Assist clients in obtaining medications from local pharmacies.
• Support other staff members in managing the environment, including de-escalation and crisis management.
• Coordinate transportation needs for client appointments and aftercare services.
• Maintain Virtual Gateway access and execute disenrollment assessments as needed.
• Participate in identifying and locating potential contraband within the unit, conducting searches as required.
• Assess patients’ continuing care needs, liaising with appropriate aftercare resources to facilitate transfers or admissions to relevant programs.
• Contribute to the education and group programming, including recreational and wellness activities.
• Attend scheduled staff meetings and supervisory sessions.
• Provide self-help information to affected family members upon request or when feasible.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s Degree (BA) or equivalent in a related field is preferred; Associate’s degree in Human Services is acceptable, combined with relevant experience.
• Two to three years of related experience and/or training in the area of chemical dependency is required.
• Familiarity with community resources for continuing care and aftercare placement is essential.
• Certification as a Certified Addiction Counselor (CAC) is preferred.
• Ability to complete required on-site CPI and CPR training/certification.
• Demonstrated ability to connect sensitively with a substance abuse treatment population, with an interest in and willingness to work in a multicultural environment.
• Strong customer service orientation.
• Ability to manage difficult or emotional client situations; respond timely to client needs; focus on conflict resolution rather than blame; and maintain confidentiality.
• Effective communication skills, including the ability to listen, seek clarification, and respond to inquiries clearly and informatively.
• Capability to analyze problems, collect and evaluate data, and draw valid conclusions.