Case Manager

The Case Manager is responsible for providing comprehensive case management services to individuals who are detoxing from substances. This role includes assessing service needs, counseling, and developing plans for accessing necessary services, while maintaining effective communication with clients, families, programs, and service providers.

Key Responsibilities

• Maintain an individual case load, conducting intake evaluations, treatment and aftercare planning, medication management support, and safety planning as needed.
• Complete all documentation in a timely manner, adhering to relevant regulations.
• Coordinate with collaterals and referral sources as necessary.
• Assist in the retrieval of patient medications from local pharmacies.
• Provide support to other staff in milieu management, de-escalation, and crisis management.
• Coordinate and support transportation needs for necessary appointments and aftercare.
• Maintain Virtual Gateway access and complete disenrollment assessments as required.
• Engage in the identification and locating of possible contraband within the unit, conducting unit searches when needed.
• Assess patients’ continuing care needs, contacting appropriate aftercare resources and arranging for transfers or admissions to the appropriate programming.
• Share responsibility for educational and group programming, including recreation and wellness initiatives.
• Attend staff meetings and supervisory sessions as scheduled.
• Provide information for affected family members to self-help resources when possible and/or requested.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s Degree (BA) or equivalent preferred; an Associate’s degree in a Human Services field is also acceptable, with relevant experience without a degree considered.
• Two to three years of related experience and/or training in the area of chemical dependency.
• Knowledge of relevant community resources for continuing care and aftercare placement.
• Certifications such as Certified Addiction Counselor (CAC) are preferred.
• Must successfully complete on-site CPI and CPR training/certification.
• Demonstrated ability to relate to a substance abuse treatment population sensitively and effectively.
• Interest and willingness to work in a multicultural setting with a strong customer service orientation.

Additional Skills

• Ability to manage difficult or emotional client situations while responding promptly to client needs.
• Focus on conflict resolution rather than assigning blame.
• Maintain confidentiality at all times.
• Excellent communication skills, including active listening and the ability to respond effectively to common inquiries or complaints.
• Proficient in defining problems, collecting data, establishing facts, and drawing valid conclusions.